Terms and Conditions

Lesson Booking:

 

Bookings and changes are only accepted via telephone or in person at Wyvenhoe (not email or Facebook). Please contact the yard on 01372 454339.

 

When booking the lesson or activity (new or existing riders) you are automatically agreeing to the 48 hour cancellation policy.  Any booking can be rescheduled up to 48 hours before the original booking date, failure to reschedule will result in full fee being charged.  We do not offer refunds.

 

Group lessons are subject to availability, a private assessment lesson must be conducted prior to joining a group.

 

 Payments:

 

Payments must be made at the time of booking. 

 

Cash or card payments are accepted. 

 

Payments may be made over the phone or via paypal. 

 

Paypal email is wyvenhoeec@gmail.com.

 

Covid 19 restrictions apply.

 



 

Clothing:

 

We can provide you with a riding hat for your lesson, if you would like to ride regularly, we recommend you get a hat professionally fitted. If you have your own please bring it along.

 

We recommend all riders wear gloves when riding, they do not have to specifically be riding gloves, but they are highly recommended.

 

Please wear long trousers when riding (jodhpurs, leggings, jogging bottoms or trousers). Do not wear shorts, skirts or dresses – the saddle will rub on your legs.

 

You must wear suitable footwear to ride, shoes with a decent heel (boots, riding boots, wellies, school shoes with a heel). Trainers are not suitable to ride in. Do not wear open toed shoes around the yard either – no flipflops or sandals.

 

Body protectors are highly recommended for jumping lessons and hacking.


 

Behaviour:

 

Please respect our horses and ponies, do not run, scream or shout on the yard.

 

Please be respectful of all staff members, be willing and complete tasks when requested.   

 

Please avoid walking behind ponies as they can move suddenly, especially if they are unaware you are there. 

 

Please do not enter a field or stable under any circumstance without permission from a senior member of staff.

 

The yard is a busy working environment with machinery. Parents please keep an eye on your children to ensure their own safety.

 

Smoking is not permitted onsite.

 

All staff have the right to refuse services for failure to comply with the above rules.